Frequently Asked Questions
Everything you need to know about ordering, artwork and delivery.
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All standard products are expected at your door in two business days. Complete payment and submit print-ready artwork before 5 p.m. Eastern. For example, an order placed before the cutoff on Monday is expected Wednesday, and a Sunday order is expected Tuesday. Custom-size cardstock takes longer; see the timing shown when you select it. Holidays and carrier delays can affect delivery.
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$15 per order, nationwide, no matter how large your order is. Shipping and applicable sales tax are shown at checkout.
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Please place a separate order for each shipping address. All orders are shipped; pickup is not available.
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Yes, contact us for a custom quote. Tell us what you need, including the size and quantity.
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Yes. Please upload print-ready artwork at the size you want to order. Check the product page for file requirements and use the preview to review your layout before checkout.
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DPI is a way to describe how much detail an image has when printed. Think of a photo: if you stretch a small photo too big, it can look blurry or blocky.
For cards and other items you’ll read up close, aim for 300 DPI at the size you’re ordering. Large banners are usually viewed from farther away, so a lower DPI can still look good.
For the clearest results, upload your original, highest-quality file rather than a screenshot. Changing a blurry image’s DPI number won’t make it sharper.
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The website preview is your proof. By placing your order, you approve the artwork and layout shown. Please check spelling, sizing and image quality carefully before ordering.
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Colors can look different on a screen and in print. An exact match to your screen is not guaranteed.
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Orders must be paid in full before production. Delivery timing also depends on receiving your print-ready artwork.
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Contact us as soon as possible. Changes and cancellations are not guaranteed. If we can cancel before production costs are incurred, you’ll receive a full refund. Once costs have been incurred, including printing, the order cannot be cancelled.
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Contact us within 7 days of delivery with photos. We’ll review the issue and arrange a reprint or refund where appropriate.
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If your order hasn’t shipped, contact us immediately and we’ll check whether the address can still be changed. Once it has shipped, an incorrect address is the customer’s responsibility.
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Place a new order and upload your print-ready artwork again, choosing the size, quantity and options you need.